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Privacy Policy

Hydra-Spares respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) in South Africa.

1. Definitions

  • “Personal Information” refers to any information that identifies you, as defined by POPIA.

  • “We,” “Us,” or “Our” refers to Hydra-Spares.

  • “You” or “Your” refers to any user of our website or services.

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2. Information We Collect
We may collect the following types of personal information:

  • Contact information (e.g., name, phone number, email address).

  • Demographic information (e.g., location, preferences, and interests).

  • Billing and payment details.

  • Information related to your orders, inquiries, or interactions with us.

  • Website usage data via cookies or similar technologies.

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3. How We Collect Your Information
Your personal information is collected when you:

  • Visit and browse our website.

  • Contact us via email, phone, or our contact form.

  • Place an order or request a service.

  • Subscribe to newsletters or marketing communications.

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4. How We Use Your Information
We use your personal information for the following purposes:

  • To process orders and provide services.

  • To communicate with you regarding your inquiries, orders, or service requests.

  • To improve our products, services, and website.

  • To send you promotional content, subject to your consent.

  • To comply with legal and regulatory obligations.

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5. Sharing of Information
We do not sell or rent your personal information. However, we may share your data with:

  • Third-party service providers (e.g., payment processors, couriers) for order fulfillment.

  • Legal or regulatory authorities when required by law.

  • Entities involved in a merger, acquisition, or sale of our business, subject to confidentiality obligations.

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6. Data Protection and Security
We are committed to safeguarding your personal information by implementing appropriate physical, technical, and administrative measures. These include:

  • Secure storage of data.

  • Regular monitoring of our systems for vulnerabilities.

  • Limiting access to personal information to authorized personnel only.

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7. Your Rights
Under POPIA, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of inaccurate or outdated information.

  • Withdraw consent for processing your information, where applicable.

  • Lodge a complaint with the Information Regulator if your privacy rights are violated.

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8. Cookies and Website Usage
Our website uses cookies to enhance your browsing experience. By using our website, you agree to the use of cookies unless you disable them in your browser settings. Cookies may collect non-personal data such as your IP address, browser type, and website activity.

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9. Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

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10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

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11. Changes to This Privacy Policy
Hydra-Spares reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this page regularly to stay informed about how we protect your information.

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12. Contact Information
If you have questions or concerns regarding this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

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By using our website, you acknowledge that you have read and understood this Privacy Policy.

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